FAQ 2017-12-05T04:26:40+00:00

FAQ

Frequently Asked Questions

Although we have answered some of the most common questions below, we realize that we have not covered everything. If you have a specific question that you need answered and is not listed below please do not hesitate to give us a call (772-878-7975) or drop us a line.

Q: What type of products and services do you provide?
We are a full service shop that offers a wide range of products and services. Check out our Products and Services page here on our website to see a full listing.

Q: At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi. Avoid graphics that has low resolution typically 720 dpi or 96 dpi. As they will appear pixilated and blocky when printed.

Also note that you should save all photos in CMYK mode, not RGB mode when possible because it may not print properly. Please let us know if you’re not able to save your images in CMYK mode.

Q: How can I get an estimate from you?
We suggest that you fill out the form from our ‘contact’ page or fax us at 772-878-1015. Otherwise, the best way to ensure we get all the information needed to have an accurate quote is to give us a CALL and talk with our customer service representatives.

Q: Why do the printed colors look different from the colors on my computer screen?
Printers and monitors produce colors in different ways. Monitors use the RGB (red, green, blue) color model. While printers use the CMYK (cyan, magenta, yellow, black) color model.

Q: Is white considered a printing color?
Not typically. Because white is the default color of paper. It is simply recognized as the absence of any ink. However when using a colored paper, white ink may be used if any text or graphics requires it.

Q: What is a proof and why is it important that I check on it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup has been completed. It is your last and best opportunity to make sure the print job comes out the way you want. By carefully inspecting the proof you can help us assure an accurate, flawless delivery of your print job on the first run.

Q: WHat is PMS?
PMS means The Pantone Matching System. It is a color of reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. It allows us to precisely match colors and maintain consistency throughout the printing process.

Q: What file format should I use when submitting my electronic document for printing?
PDF is the most common and prefered file format for submitting digital documents. With the installation of a PDF print driver are available online for download from different users.

Q: Once I submit the documents, how long will it take to finish my job?
Simple jobs are more often completed the same day. Some jobs, however, may take up to seven days to complete depending on how complexity and size. We always strive to provide an accurate estimate of the turnaround time for each project we do. And will always work with you to find ways to complete your job project when you need it.